Top Vitamin Guru services the continental USA through our various US warehouses. This provides us fast ship times and multiple locations from which we can supply products.
Top Vitamin Gurus shipping rates are based upon rates provided by FedEx/USPS/UPS and are calculated based upon weight and location.
Customers are responsible for the accuracy of all shipping address details.
For any issues with your items either damaged or not being delivered, you must notify us within 1 week of placing the order. PLEASE NOTE: Damage claims on orders for frozen, refrigerated and perishable products must be reported within 24 hours of the delivery date.
Please keep in mind that any shipping fee is non-refundable.
Perishable Items. Food and other perishable items are not returnable and non-refundable unless the item is out of date on the date of arrival or the wrong item was shipped. This policy is set in line with US food handling regulations.
Out of Stock Shipping Policy
In an effort to reduce excess inventory and expired items, Top Vitamin Guru will no longer be keeping orders open if an item is out of stock. If an order is received and that item is out of stock, we will notify you and cancel the order. When the item becomes available it will be your responsibility to replace the order at your convenience. For orders with more than one item, any in stock items will be shipped, you will be notified, and the out of stock items will be canceled. Your payment will be credited to your Top Vitamin Guru account if the item is out of stock.
Shipping
Note that there are restrictions on some products.
When you place an order, we will estimate shipping and delivery dates for you based upon the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight and dimensional-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.